Politique de remboursement
Store: Calveronix
Address: Wendelgardstraße 1, 88045 Friedrichshafen, Germany
Email: contact@calveronix.com
Phone: +494797910989
Full Name: Franziska Fecker
At Calveronix, your satisfaction is our priority. We are committed to delivering high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.
1. 60-Day Satisfaction Guarantee
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
2. Return Eligibility
To qualify for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original condition
- All original packaging and included accessories must be returned
- Proof of purchase (order number or receipt) is required
Items that do not meet these criteria may not be accepted.
3. How to Return an Item
To initiate a return, please contact our support team at contact@calveronix.com with your order number and reason for return.
Our team will provide you with the correct return address and step-by-step instructions.
Once your return is received and inspected, we will notify you and proceed with your refund.
4. Refund Process
Approved refunds will be issued to your original payment method within 5–10 business days after the returned item is received.
Please note that processing times may vary depending on your payment provider.
5. Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original product for a refund and place a new order.
6. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include clear photos of the issue, and we will arrange a replacement or full refund at no additional cost.
7. Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons (such as personal care items, undergarments, or opened sealed goods).
These items will be clearly marked on the product page.
8. Missing or Delayed Refunds
If you have not received your refund after 10 business days:
- Check your bank account again
- Contact your payment provider or credit card company
- If the issue continues, contact us at contact@calveronix.com
9. Return Shipping
We offer free returns on orders over €30.
For orders below €30, return shipping costs may apply unless the item is defective or incorrect.
10. Customer Support
Our support team is available 24/7 to assist you with any questions regarding returns, refunds, or your order.
Contact us anytime at contact@calveronix.com.